Twenty Third Century Systems

Welcome to Twenty Third Century Systems Global

Twenty Third Century Systems Global (TTCS) is a Pan African business solutions provider with over 16 years’ experience implementing SAP across Africa and the Middle East. The company has extensive experience deploying SAP in sectors such as public sector companies, government entities such as mining, manufacturing, pension funds, tax and revenue collecting agencies. There are over 300 full time consultants with varying skills including Tax and Revenue Management, Business Intelligence, Financials, Customer Relationship Management, Procurement, Sales and Distribution, Treasury, Banking and Human Resources. TTCS is the largest SAP Service Partner in Sub-Saharan Africa outside South Africa.

TTCS is head officed in Zimbabwe and has branches in Malawi, Kenya, Rwanda, Uganda, Zambia and Nigeria and is working in partnership with local ICT companies in the provision of business solutions to industry, commerce and public sector institutions. TTCS has four subsidiaries that offer complimentary products and services to its SAP clients. TTCS offers its clients one-stop shop experience at competitive prices. The subsidiaries products and services range from infrastructure technology solutions, enterprise solutions, SAP customisations and e-Commerce. These services ensure that an SAP implementation can be handled across the entire enterprise stack resulting in efficiencies; improved ROI’s and better customer experience in the various touch points.

TTCS is customer centric and acknowledges that every customer is unique. Thorough engagement processes are conducted to determine the specific current and future needs for each customer and appropriate road maps on the SAP stack of solutions are mapped to meet those requirements. Furthermore, TTCS has built a reputation for superior customer responsiveness to all problems and queries that may arise during and post implementation and our goal is to improve overall experience and address the business challenges.

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Competency Centre

TTCS has developed an SAP competency centre designed to solve client problems and help them to quickly get back to work with as little downtime as possible. Consultants are well acquainted with the special needs and complexity of each client such that when problems arise they are effectively dealt with.

Support Desk

The support desk is the initial point of contact for client requiring immediate support. If the problem cannot be solved on the phone a consultant is immediately assigned to go to the client. A record is kept of the problem and its essentials, enabling tracking of recurring issues that may need special attention.

Escalation

If a client has special support issues that need escalation to SAP, TTCS can help in describing the specifics of the issue and highlight areas that clients might not be able to bring out on their own, ensuring the right solution is identified and executed in good time.

Support contract

TTCS offers on-demand support for clients that require consultants on a regular basis. Support contracts ensure support is always available - contract clients are given priority. Consultants check up on clients often to ensure that problems or issues are taken care of in good time.

Currency Conversions

At times clients find themselves needing to convert their currencies for whatever reason. Right across Africa TTCS is one of the few consultancy companies that has successfully carried out currency conversions. It has vast experience and knowledge in this area which has been put to the test a number of times.